Used Machine Services
When a used Bend-Tech machine is purchased through a third party, a software license transfer is required to register the machine and activate operation within the Bend-Tech system. To support this process, Bend-Tech offers two used machine service options:
A comprehensive certification program or a streamlined license transfer only. Each option is designed to activate the machine, restore operational capability, and ensure equipment is aligned with Bend-Tech standards.
DISCLAIMER: USED MACHINES ARE INOPERABLE WITHOUT A LICENSE TRANSFER
Certification Program and License Transfer
USA – $9,700
Canada and Mexico – $10,900
A comprehensive, three-day on-site service designed to perform preventative maintenance, inspect, certify, and transfer software licensing for used machines purchased through a third party. A Bend-Tech Applications Engineer will work directly at the customers’ facility to inspect, service, train, and certify machines to Bend-Tech standards.
Comprehensive Machine Inspection (Day 1)
An Applications Engineer will inspect the machine thoroughly and recommend any required replacement parts to be shipped out and installed on day two or three. (Parts cost not included)
Preventative Maintenance and Calibration (Day 1)
Following inspection, the Applications Engineer will complete a series of preventative maintenance services to bring the machine up to Bend-Tech certification standards. Services include lubrication, cleaning, damage assessment, and calibration.
On-Site Training (Day 2)
Full eight-hour training program led by a Bend-Tech Applications Engineer. Operators will receive hands-on instruction on both Bend-Tech machine operation software usage. Training topics include part creation, cut settings, nesting, importing, safe machine operation, maintenance, and more.
Production Testing and Final Certification (Day 3)
Continued training on the machine and software, production run testing, troubleshooting, cut quality diagnostics, and installation of any required replacement parts identified in the initial inspection. At the end of the final day the Applications Engineer will certify the machine under the new company’s name and address.
12 Months Post-Purchase
After purchasing the certification program and license transfer, Bend-Tech will provide 12 months of dedicated support.
Discounts – 10% discount on replacement parts
Support – One year of phone, email, and remote (online) support
Updates – One year of updates for Bend-Tech’s proprietary
CAD/CAM.
Options After 12 Months
After 12 months post-purchase, there are two options available to continue receiving Bend-Tech support.
Yearly Service and Support – $7,200/year
• Phone, email, and remote (online) support
• Two-day on-site advanced training program
• Inspection and preventative maintenance
Ongoing Customer Support – $900/year
Phone, email, and remote (online) support
License Transfer Only
$350
(One-Time Fee)
The software license transfer is required to register a used Bend-Tech machine and software under the new company’s name within the Bend-Tech system. This option provides the minimum requirements needed to activate the software and make the machine operational.
Software License Transfer
Register the used Bend-Tech machine and software under the new company’s name within the Bend-Tech system. Completion of the license transfer is required to activate the software and operate the machine.
Software Download
Provides access to the Bend-Tech CAD/CAM software via an email download link. The software can be installed on up to two computers and includes the most current bug fixes available at the time of transfer. Ongoing updates and future bug fixes are not included.
Optional Technical Support (Purchased Seperately)
Technical support is available to purchase at $195 per hour (one hour minimum). Support is provided via phone, email, and remote online sessions and can include assistance with software operation, machine settings, troubleshooting, design questions, and part verification.
Benefits of Certification Program
Clear Assessment with No Guesswork
Know exactly what the machine needs and how to support it. Avoid wasted time and guesswork after a third-party purchase.
Faster Path to Production
Get the machine fully set up and running quickly, minimizing downtime and expediting production.
Certified Performance Standards
Operate with confidence by meeting Bend-Tech’s accuracy and quality standards.
Hands-On Training
Equip operators with practical knowledge of both machine operation and software usage.
Minimized Hidden Costs
Identify necessary parts, maintenance, and adjustments upfront, avoiding unexpected future expenses.
Improved Workflow Integration
Machines are calibrated and software configured to fit production processes, reducing setup time and improving efficiency.
Frequently Asked Questions
What option provides the most value?
The certification and license transfer option provides the most value for the majority of used machine purchases. The combination of inspection, service, training, licensing, and certification into a single on-site visit allows companies to confidently begin producing parts quicker and more efficiently.
What is not included in these options?
Replacement parts are not included in either option and must be purchased separetely, if required.
Ongoing software updates and future bug fixes are not included in the License Transfer Only option.
The License Transfer Only option does not include machine inspection, certification, preventative maintenance, or training.
What are the next steps to get started?
Contact Bend-Tech to discuss the used machine details and confirm the appropriate option. Once an option has been chosen, Bend-Tech will coordinate licensing requirements, scheduling, and any additional required information to move forward. Contact Bend-Tech at sales@bend-tech.com or at 651-257-8715.
How soon can certification or license transfer be scheduled?
Scheduling timelines vary based on location and Applications Engineer availability. Software license transfers can typically be completed quicker, while on-site certification visits require advanced scheduling. Bend-Tech will confirm availability and timing once machine details and selected options are reviewed.
Is a license transfer required for all used machines?
Yes, a license transfer is required for all used machines in order to register the machine and software under the new company’s name in the Bend-Tech system. Without a completed license transfer, machines cannot be placed into operation.
Can replacement parts be purchased without certification or license transfer?
Yes, replacement parts may be purchased without a certification, however, Bend-Tech will not provide part identification or recommendations unless the machine is certified. Certification ensures accurate identification of required parts and proper installation guidance.
What information is needed to start the certification or license transfer?
Basic machine and ownership details are required, including machine model and serial number, current machine location, and the purchasing company’s information. This information allows Bend-Tech to verify eligibility and coordinate licensing and scheduling.
What happens if issues are found during certification?
Any issues identified during the certification inspection will be clearly documented and discussed with the customer. Required repairs or replacement parts are clearly outlined and recommendations are provided. Replacement parts are not included in the certification cost and are only installed upon approval.
Questions?
Not sure which used machine option is the right fit? Contact the Bend-Tech sales team for guidance and recommendations based on specific equipment, application needs, and operational goals.
